Privacy Policy

Murphy & Maples Dog Grooming LLP

Effective Date: 1 July 2024

Murphy & Maples Dog Grooming LLP ("we", "our" or "us") is committed to protecting your personal information and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Murphy & Maples Dog Grooming LLP provides professional dog grooming services.

We may collect and process:

• Your name
• Postal address
• Telephone number
• Email address
• Emergency contact details (where provided)
• Your dog's name, breed, age and grooming history
• Veterinary details where relevant
• Health, behavioural or medical information relating to your dog
• Appointment history
• Payment records

We use your information to:

• Arrange and manage appointments.
• Provide grooming services.
• Maintain grooming records.
• Contact you regarding appointments or your dog's welfare.
• Process payments.
• Comply with our legal and accounting obligations.

We process your information because:

• it is necessary to perform our contract with you;
• it is necessary to comply with legal obligations; and
• where appropriate, it is in our legitimate interests to operate and manage our business.

Customer information is stored securely using the Savvy Pet Spa software together with secure business records.

We take appropriate technical and organisational measures to protect personal information from unauthorised access, loss or misuse.

We will only share your information where necessary to:

• provide our services;
• comply with legal obligations;
• work with professional advisers (such as accountants or solicitors); or
• where you have authorised us to do so.

We do not sell your personal information.

If Murphy & Maples Dog Grooming LLP transfers the business and its goodwill to a new owner, customer records relating to the operation of the business may also transfer to the purchaser to enable continuity of grooming services.

Customers will be notified of any such transfer.

We retain customer records only for as long as reasonably necessary to operate the business and to comply with legal, regulatory and accounting requirements.

You have the right to:

• request access to your personal information;
• request correction of inaccurate information;
• request erasure where appropriate;
• restrict or object to certain processing;
• request transfer of your information where applicable; and
• complain to the Information Commissioner's Office (ICO).

If you have any questions regarding this Privacy Notice or how your information is handled, please contact:

Murphy & Maples Dog Grooming LLP

Email: info@murphyandmaples.com

If you remain unhappy, you may contact the Information Commissioner's Office at www.ico.org.uk